At Paradigm Protect, we are always trying to make the process of getting protection for your clients as quick and easy as possible (so you have time to sell more!).
For some time now, we have informally offered our members a service whereby we will assist advisers who are struggling to place a life insurance case for a client due to the case being complicated for whatever reason.
We are delighted to have formalised this process and you can now contact the Protection Helpdesk on:
firstname.lastname@example.org or 03300 536061. We will do our best to get an answer from Providers which gives an indication of the type and level of cover that they could provide, if any. In order to do so, we may need to ask for additional information about the client from you. Please ensure that you do not send us any sensitive personal data (such as a GP Report), and send us anonymised details wherever possible.
In addition, we are happy to share below some of our most frequently asked questions on the Protection Helpdesk which might give you an indicator of which Providers can assist clients in certain circumstances.
Hints & Tips
Client classed as ‘Impaired Lives’ for example those who are may currently be suffering or who have experienced conditions such as cancer, HIV, high BMI up to 55, Type 1 or 2 diabetes, or complex heart conditions?
We would suggest speaking to The Exeter on 0300 123 3207 as their Managed Life proposition would offer cover for these clients.
LV= will also look at clients with a higher BMI, so you could try calling them on 0800 678 1893 to discuss.
Client who is not a UK Resident?
We would suggest speaking to AIG who will consider cover for non-UK residents - both British citizens (expats) resident almost anywhere in the world, and also foreign nationals resident in over 40 countries.
Client who vapes/uses e-cigarettes?
We would suggest trying Canada Life who will treat this client as a non-smoker, give them a call on 0345 606 0708.
The following Providers will consider a client who vapes a non-smoker if the product does not contain nicotine: Aegon, Aviva, The Exeter and AIG who would look for the client to be submitted as a smoker but will amend to non-smoker.
Client who has recently stopped smoking?
All Providers on our panel will require the client to have stopped smoking for 12 months.
If a client stops smoking, the following Providers can amend an existing policy to reflect this: Vitality, LV=, Aegon & Scottish Widows. For this to apply, the client would need to have quit smoking for at least 12 months. They will need to have a cotinine test and/or sign a declaration to confirm this.
The following Providers can not amend a policy mid-plan: Aviva, AIG, The Exeter, Legal & General can amend if it is within 6 months but not outside of this.
Client who has used cocaine?
The following Providers would consider cover after a minimum of 2 years since the last usage (may still apply loading and may be dependent upon the frequency and duration of usage): Aegon, LV=, Vitality, Scottish Widows.
Client in the military?
If your client does not know of any deployment within the next 12 months and is not involved in any hazardous duties such as mine clearance and bomb disposals, both Vitality and Aviva could considered at standard rates for Life and CI cover.
We are not currently aware of any Providers who will offer income protection to a client who is a full time member of the armed forces.
Client who has suffered/currently suffers from mental health issues including depression, stress and anxiety?
The Exeter's Impaired Lives proposition offers cover to clients who are suffering or have experienced the above mental health issues.
You may also wish to consider the support services available both pre and post claim from Providers, for example:
Helping Hand from Royal London, Health Assured from Aegon, Best Doctors, BUPA Anytime Healthline, and Counselling and Carer Support provided by Workplace Options via AVIVA, or Best Doctors and Winston's Wish from AIG Life.
Client looking for children’s cover?
There are no Providers who will offer standalone life insurance, IP or CI products for children. You would need to look at what cover is available as part of an adult’s life insurance plan. You could use a tool such as Quality Analyser from F&TRC to find the products with the best level of children’s cover available, you can get access to this tool for free via Paradigm, call us on 03300 536061 .
Client looking for executive income protection, which pays a business a monthly benefit amount if, due to accident or sickness, the life assured becomes unable to work and so loses earnings?
We would suggest speaking to Unum and Aegon, both of whom offer an Executive IP product.
Client who is over 50 looking for cover?
If your customer is aged between 50 and 85 and lives in the UK, Channel Islands, Isle of Man or Gibraltar, AIG guarantee to accept them with no medical questions, they will only require you to advise if the client smokes or not (non-smoker rates apply).
One Family and Shepherds Friendly will also guarantee cover with no medical questions for clients aged between 50-80.