At Paradigm, we are committed to offering you access to a wealth of quality CPD and training materials which will ultimately enable you to provide excellent customer outcomes.

We have therefore enhanced our award-winning CPD Academy by launching a new Test Zone, which will allow you and your colleagues can now complete your annual training on the following topics via the CPD Academy:

  • Money Laundering*
  • Vulnerable clients
  • Complaints Handling
  • Mortgage Fraud
  • Recently Added! GDPR: Understanding your obligations - Module 1
  • Recently Added! GDPR: Understanding your obligations - Module 2
  • New! Anti-Bribery & Whistleblowing

* We’ve developed two tests here – one for administrators and advisers etc., and one for the Money Laundering Reporting Officer.
After completing the training module you will be directed to take a multiple choice test to confirm your understanding of the material. When taking the tests, if you pass you will be sent an email containing your result and CPD certificate worth either 30 or 45 minutes of CPD (depending on the module), a log of which will then be added to your account. If you fail the test you will be re-directed to sit another set of questions and if you fail it more than 3 times you will need to consult your line manager for further assistance.


Please contact your main Paradigm contact or Sales Consultant to find out more about pricing. If you do not have a Sales contact or are not an existing Paradigm member, please contact the team on 03300 536061 and select Option 3 to speak to Alex or Tom who will be able to help.

Useful Information

We have a Master User function which allows specified individuals to have access to an overview of all individuals within your firm. If you are a Master User, you will be able to generate reminder emails to your team asking them to complete the training. You will also be able to see which individuals have completed the test once they have uploaded their certificate and recorded the activity as normal on the Academy. If you would like to become a Master User, please email your request to Megan Chester on - this feature is only available to those eligible for this oversight e.g. Directors or Compliance Managers.

If you have any questions or concerns, please email Megan Chester (using the email above) in the first instance.

sample course